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General Ordering Information

Orders may be placed during our regular office hours by contacting us Monday through Friday, between 10:00 AM to 5:00 PM EST:

Mail: Serum Source International, Inc.
386 Crompton Street
Charlotte, NC 28273
USA
Phone: (704) 588-6607
Fax: (704) 588-6608
Toll Free: (888) 588-8115
Email: sales@serumsourceintl.com
Website: www.serumsourceintl.com

Our friendly customer service representatives and sales specialists will gladly process your order with the following information:

  1. Purchase Order Number
  2. Institution or Company Name
  3. Contact person and telephone number of Ordering Representative
  4. Shipping Address
  5. Billing Address
  6. Product(s) – Catalog number, Lot number, size (50 ml, 100 ml, or 500 ml), quantity, and product description, if needed
  7. Price quoted or Promotion Code, if applicable
  8. Date to be delivered

 

Shipping

Orders will primarily be shipped using next day service via UPS (United Parcel Service), unless otherwise pre-arranged.  Shipments are FOB our facility, located in Charlotte, North Carolina.  As a rule, orders are shipped prepaid with freight charges added to the customer’s invoice. Upon request, customers have the option of requesting a different shipping carrier of choice.  Freight charges will be charged to the customer’s account number with the specified carrier.
We make every effort to ship orders from our facility the same day your purchase order is received, if received by 1:00 PM EST.  Due to possible weekend delays, we prefer to ship frozen products Monday through Wednesday only, if by UPS (United Parcel Service) or FED EX (Federal Express).  
Title of products sold passes to the purchaser upon the delivery of products to the carrier.  It is the sole responsibility of the Purchasing Party to be aware of any possible events that could result in a delay of receiving the shipment (i.e. inclement weather, Holidays, etc.).   Serum Source International reserves the right to delay shipping for any avoidance of damage to product.
Special shipping requirements must be clearly set in writing at the time of placing the order.
Bulk orders will be shipped via best way (i.e. truck carrier or air freight).  The customer may be responsible for scheduling his/her own bulk shipment.  Frozen truck carrier shipments will be scheduled throughout the week Monday through Friday depending on the carrier and the delivery location.   

International Shipping

All International orders must be paid in advance prior to shipping.  Payments will be accepted in US dollars drawn on a United States Bank or by direct wire transfer.  
A $20.00 wire transfer fee will be charged for all International orders.  Also, a service fee will be added for export documentation assistance for all orders shipped outside of the United States.      

Packaging

To maintain frozen conditions, serum products are packed in insulated cooler boxes with a sufficient amount of dry ice to make certain the serum will remain frozen during transport until delivered at the end destination.  A flat fee of $30.00 per box will be charged for dry ice and packaging to the customer’s invoice.  Packing blocks are used on an as needed basis per shipment to ensure bottle stability, as well as helping to minimize air space within the box.  Handling charges may apply. 

Payment Terms

Payment is due within 30 days from date of invoice.  A charge of 1.5% per month (annual rate of 18%) will be added on all overdue balances.  In the event a suit is necessary to collect any amount, the customer agrees to pay the seller’s reasonable attorney fees and costs including attorney’s fees for appeal. 

Credit Cards

We accept VISA and MasterCard with a $100 minimum order. The name of the card holder must be specified with an account number, expiration date and security code for validation.  A convenience fee of 3.5% of total order will be added to all credit card orders.